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Things aren’t working as they should?

Don’t worry, we’ll sort it.

If you think your product or workmanship may be faulty, or your Solatube product isn’t working as it should, please get in touch with us as soon as possible on 0800 765 288 or email at info@solatube.co.nz. We’ll get to work on sorting it out straight away.

What’s covered and what’s not?

If we determine that the product is defective, it will be repaired or replaced and returned within a reasonable time, defect-free. If we provide a replacement product, the warranty on the replacement will last only for the balance of the original product period.

How long does your Solatube warranty last?

10 years
Materials and workmanship

Accessories

5 years
Light Add-On Kit
5 years
Ventilation Add-On Kit
5 years
Daylight Dimmer
5 years
Solar NightLight

Highest Performance Guarantee

All day long. All year long. For ten years

Highest Performance Guarantee

With so many competitors claiming to outperform or have similar performance to the Brighten Up series by Solatube (Hometech Ltd), the question should be asked from competing manufacturers to conclusively prove that their product can outperform.


Our Guarantee.

To date our highest performance guarantee has not been challenged. Solatube (Hometech Ltd), are so confident with their Brighten Up Series product testing and proven results that we guarantee highest performance or your money back.


Our challenge.

Solatube, is so confident in its product performance that it is challenging any competitor. If proven incorrect we will PAY FOR YOUR SKYLIGHT INSTALLATION and for the competing manufacturers testing.


To Make a Claim.

If you believe that you have found a qualifying product that outperforms your Solatube Daylighting System, please send the below terms and conditions to the competing manufacture within 30 days of purchase. Then request the competing product manufacturer to send a written claim to Solatube, accepting the challenge prior to testing.

Terms & Conditions

This is Solatube's highest performance guarantee

Solatube, guarantees that when using the Natural Effect Lens**, the 160DS and 290DS Solatube Skylight Daylighting Systems deliver more Average Daily Light on an Annual Basis (as determined by the methodology set forth below) than other passive tubular skylight devices having the same “L over D ratio” (as defined below) that are widely commercially available on the market at the time of your purchase.

Limitations on Guarantee

Guarantee offer applies only to products purchased for personal use. Offer is only valid for products assembled and installed according to manufacturer’s specifications by a Certified Installation Consultant. Offer excludes new products manufactured by Solatube International, Inc. The guarantee excludes all other products, except Solatube Skylights160 DS and 290 DS products, manufactured by Solatube International, Inc. Offer expires one year from product purchase date.


Methodology

Methodology for Determining Average Daily Light on an Annual Basis (ADLAB)
The ADLAB is determined by measuring the light output of a system at each hour during daylight hours on the 21st day of March, June, September and December. To determine the ADLAB, these measurements are then added together and divided by the total number of measurements taken. To compare ADLABs, the systems compared must have the same ratio of Length of daylighting tube divided by the Diameter of the tube opening. This is called the “L over D ratio.” Testing must be completed by a certified testing agency.

Requests must be postmarked within 30 days of purchase date. Solatube reserves the right to audit any testing or to retest to confirm results.

*Limited Guarantee

**The Natural Effects Lens does not come standard in all kits.

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Security for your Solatube

Your warranty details will be safely stored with us so you don’t have to worry if you lose it. We’ll also email you a copy for your records.

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