Our Terms and Conditions
What is your trading name?
Solatube New Zealand is trading under Hometech, a division of Just Life Group. Hometech is what will appear on the cardholder statement once you make a purchase through the Solatube website.
How long will it take for my order to get delivered?
We'll dispatch your order within three working days from when you've completed your order.
How much does delivery cost?
Almost all of our products come with free shipping. There are two major exceptions:
- We can't deliver to PO Box Number
- Because of the distance, rural deliveries, including, but not limited to, Waiheke, Kawau, Great Barrier and the Chatham Islands, will need to have an additional fee for shipping. Please do contact our friendly team on 0800 765 288 to request a quote.
Do you ship overseas?
No, all our products can only be purchased, shipped and installed within New Zealand.
How can I pay for my purchase online?
Solatube skylights cannot be purchased online - your Certified Installation Consultant will advise you on your payment options.
Accessories can be purchased securely online using your credit or debit card. Solatube uses secure payment facilities through Windcave (previously Payment Express). Rest assured that Hometech will not record or store your credit card number. We don't even see it.
Once your payment goes through, our team at the Hometech office will send you an email to confirm the order, then we'll get right on to sending your products out.
Can I cancel my order?
Yes. If you need to cancel your order, please get in contact with the support team by email or phone as soon as possible, prior to shipment, so you don't have to worry about paying to send the product back.
What if I'm unhappy and want to return my order?
If for any reason you are not happy with your purchase, as long as the products have not been used and the packaging is in good order, you can return them within ten working days of receiving the goods (excluding postage and handling). If you have received a faulty product, you can return your purchase for a replacement or a full refund. Please contact our friendly team on 0800 765 288 to return your product to us for testing. There is one thing we will ask, please choose carefully and do check the sizing before ordering.